Return & Exchange

How to return and exchange?

EEKE applies a 14 days return policy.

If you wish to return or exchange an item, you can request a return authorization by contacting us at service@eekeshop.com

Important information on returns

* Items must be returned in perfect and unused condition.

* Items must be returned exactly as received.

* Items must be returned in their original, undamaged box and pouch as this is considered part of the product.

* When returning by mail, please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging. Preferably the original outer packaging used to ship our your order.

* EEKE reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

  

When will I receive my refund?

Your return should take a maximum of 7 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.